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Shipping & Returns Shipping & Returns

Domestic Shipping

  • We offer either LBC shipping.
  • Your rate will be automatically calculated when you go through the checkout procedure. We locate the lowest shipping charges available.
  • The most notable difference between the two carriers is that orders shipped via LBC will be trackable throughout their journey, while orders shipped via Priority Mail receive delivery confirmation only.
  • Insurance only by request -extra charges may apply

International Shipping

  • All international orders will be shipped via AirMail, AirParcel or EMS Express mail.
  • Due to the complications involved in shipping nutritional supplements to foreign countries, it is up to the customer to know the laws and restrictions of their country regarding the importation of any products purchased from us.
  • We will not refund or replace any international orders until either the product is returned to us, or we are reimbursed for our losses through the postal service.
  • Shipping costs are non-refundable.

International Shipping
Umbber Plus herbal Products ships nutritional supplements to countries around the world. Please note: It is important for you to become familiar with the Customs policies for your specific country before ordering. Customs regulations vary greatly by country and lack of knowledge regarding the customs rules governing the country your importing to can result in your order incurring high import duties, delivery being delayed, or returned to us. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products.

International Shipping Terms & Conditions:
All prices listed are in U.S. dollars. When you pay by credit card, the credit card company will calculate the exchange rate and include it in your monthly statement.

All International shipments will be charged postage costs calculated by weight and destination. Umbber Plus herbal Products’s prices do not include customs fees, taxes and tariffs. Customers outside of the Philippines may be subject to customs fees and/or import duties and taxes, which are levied once a shipment reaches your country. You the customer are solely responsible for any additional customs clearance fees; we have no control over these charges and cannot predict what they may be. It is your responsibility to make sure that you are allowed to import nutritional supplements from the US

If the package(s) is returned to us because of an address error made by the customer or the items ordered are not allowed into the country by customs, the customer will be responsible for the shipping cost billed to Umbber Plus herbal Products for the return of the package. If the package is stopped by customs because items ordered are not allowed in the country and the package is abandoned or customs destroys the package, there will be no credit to the customer for the order.
Customs policies vary widely from country to country; you should contact your local customs office or tax authority for information specific to your situation. Additionally, when ordering from, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Any fees charged to due to non compliance with your countries laws and regulations will be charged to you, the importer. If an item or items are returned to us due to non compliance issues with your country’s laws and regulations, a refund will be issued for the merchandise only there will be a 15% restocking fee.

Order Tracking

  • Tracking is available on all domestic orders shipped via LBC.
  • International orders are not trackable up to the time they leave the PH. After that, trackability varies depending on destination country.

Back Orders
We make every effort to maintain our full line of products in stock, but due to the unpredictability of the internet, we will occasionally be out of stock on an item. We will contact you in the event of any backorders, and you will be given the following options:

  • Hold the entire order until the backordered product arrives in stock.
  • Process the order with those products that are in stock and reorder the backordered products at another time.

Return Policy

  • Any unopened items may be returned within 30 days of purchase.
  • You will be charged a 15% restocking fee on all returned items.
  • Shipping and handling fees are non-refundable.
  • Items returned more than 30 days after purchase will not be accepted.
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